Quotes

SERVICE/CUSTOMER SERVICE

The greatest pleasure I know is to do a good action by stealth, and to have it found out by accident. -- Charles Lamb

"When God measures men He puts the tape around the heart -- not the head!"

"If you can't do great things, do small things in a great way."

"God does not ask about your ability or your inability, but about your availability."

"To expect a life of ease, comfort, and untarnished happiness is to misunderstand the purpose of our existence on earth." -- Carole Mayhall

"Know how to serve in terms of the customer. They don't care what your situation is -- they only care about their situation, their problem. Are you serving them in terms of them or you?" -- Jeffrey Gitomer

"Your customer is anyone who depends on you, or who you depend on for success." -- Brian Tracy

"Make your career a life of service to others and all the good things you desire will come to you." -- Tom Hopkins

"When you make them mad, it's twelve-to-one they'll leave or be leery. It takes 12 positive impressions to overcome one negative one. What do you do to recover from an angry customer?" -- Jeffrey Gitomer

"Whatever your job title, you are in the business of customer satisfaction. Who is your customer?" -- Brian Tracy

"If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune." -- Jim Rohn

"The only certain means is to render more and better service than is expected of you, no matter what your task may be." -- Og Mandino

There lies within most of us an innate quality that compels us to give of ourselves for the good of mankind. -- Clyde G. Kissinger

To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity. -- Donald A. Adams (Rotarian and business leader)

"The word ‘Policy’ should be banned from being spoken to any customer. Ever." -- Jeffrey Gitomer

"Good service leads to multiple sales. If you take good care of your customers, they will open doors you could never open by yourself." -- Jim Rohn

"If things are not going well with you, begin your effort at correcting the situation by carefully examining the service you are rendering, and especially the spirit in which you are rendering it." -- Roger Babson

"Never criticize, condemn or complain in a conversation with a customer or prospect." -- Brian Tracy

For more quotes on service, go to ...
http://reallifequotes.blogspot.com/2011/05/service-ministry-caring.html

It Only Takes a Minute

It Only Takes a Minute

...to stop and say a few words to the newcomer that you have been passing by.

...to draw a person, who is obviously feeling like an outsider, into a chattering group.

...to make the introduction that may not be necessary, but that will demonstrate friendliness.

...to write a note to a person who is ill, or who has lost a member of the family.

...to really listen to what a child is earnestly telling you.

...to make the effort to pass along the good things that you know about others.

...to build up a person who is feeling low, or seems to be worried or discouraged.

The Towel

The Towel

The cross was real—bloody, heartbreaking. It was the symbol of man exalted and man degraded. Now, however, we have covered the blood and hidden the heartbreak with gold. Instead of getting on the cross we now put it on a chain and wear it. The symbolism is not of what happened then, but of "look at me now."

A cross I can live with. It doesn't intrude into my insulated life of three bedrooms, education, money and church. The cross is a story, an ornament around my neck, a song, an ambiguous reference to a sentimental part of my life I call religion. I can relate to that. The cross was a wonderful sacrifice for my sins and the sins of the world. However, once  was enough; since I needn't die for the sins of the world, I'll thank you for the cross, Lord, and remain uninvolved.

But the towel. Why did you have to use a towel? Why didn't you let them wash your feet? I can understand that. But you washed their feet.

A towel is dirty, common, so daily, so secular. The cross is religious, almost glamorous today. It is even part of the fashion scene. I want to worship you through a gilded cross, not a dirty towel.

But the towel is there, still. It taunts me with its statement, "I came to serve and not be served." I can hide in the church building and kneel before the cross, but you went into the world with a towel kneeling before people. I want the cross, but you gave me the towel.

Worship Leader Institute 2012

MRCC Guest Relations Instructional VID

A Job or a Ministry?

Some people have a JOB in the church;
Others involve themselves in a MINISTRY.

What is the difference?

If you are doing it because no one else will, it's a job.
If you are doing it to serve the Lord, it's a ministry.
If you quit because somebody criticized you, it was a job.
If you keep on serving, it's ministry.

If you quit because no one praised you or thanked you, it was a job.
If you stay with it even though nobody recognized your efforts, it's ministry.
If you do it only as long as it does not interfere with other activities, it's a job.
If you are committed to staying with it even when it means letting go of other things, it's ministry.

The average church is filled with people doing jobs.
A great church is filled with people involved in ministry.
If GOD calls you to ministry, don't treat it like a job.
If you have a job, consider giving it up to find a ministry.
GOD wants people who are excited and faithful to HIM in ministry.

Leadership

The definition of leadership in the Bible is far different from that in the world:

   1. Leadership is not a role - it's a function.
   2. Leadership is not a right - it's a responsibility.
   3. Leadership is not wielding authority - it's empowering people.
   4. Leadership is not winning popularity - it's influencing people.
   5. Leadership is not a gender, race, or age issue - it's service.

Ronald Reagan Tribute -- Bel Air Presbyterian Church